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What's your Response time SLA & Working Hours?

SLA Response Times: We mostly respond within a maximum of 12-24 hours during the working days and 24-48 hours during the holidays.
Business Hour Compliant SLAs: Our Sri Lankan operations standard business hours are from 9 AM - 5 PM weekdays and 9 AM-1 Pm only on Saturdays ( +5:30 GMT )

Holidays: We are closed every Sunday and Sri Lankan general public holidays.

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